PM support available?

[ryanf]

Hi Everyone,

Has anyone had any recent (past week) communication from PMm support? I do not seem to be able to contact anyone regarding PM Airbus software.

thanks,
Ryan.

[NicD]

yes - got a quick reply on some PM systems questions

[ryanf]

thanks - i'll keep trying so.

/Ryan

[michelmvd]

I have been informed by Jonathan some weeks ago than Enrico was travelling and that he couldn't not look into the problem (navdata issues) on that moment.
B. Rgds
Michel

[mauriceb]

I have been informed by Jonathan some weeks ago than Enrico was travelling and that he couldn't not look into the problem (navdata issues) on that moment.
B. Rgds
Michel

That's the same answer I got a couple of times . I vote for less travelling for Enrico & more timely software fixes or at the very least, some communication from him...any re-assuring communication would be nice.

Maurice

[Trevor Hale]

Maurice. I understand you pain, however please remember that Enrico's traveling is for the Commercial clients of PM. Without them, there would be No PM for us hobbiests.

Secondly, I urge you guys not to be to hasty to upgrade to those intermediate builds. They are not bug free as I am sure you are all aware.

Trev

[mauriceb]

Maurice. I understand you pain, however please remember that Enrico's traveling is for the Commercial clients of PM. Without them, there would be No PM for us hobbiests.
Trev

I do understant that. But you can't tell me that Enrico cannot spare a few minutes to send some communications to his existing customers without which he would have no business and no commercial clients likely as well (and not the other way around as you mentioned). The commercial part came after he developed his business with non-commercial customers I believe (I could be wrong).

When was the last time anyone received a newsletter from him? I signed up for this below and have yet to receive any communication. Have you or anyone received anything lately?
"NEW Go to the Project Magenta Mailing List Subscription Page and enter your e-mail address for our Announcements Mailing List (usually about 1-4 e-mails a month) "

I'm still a very big fan of PM, but a few re-assuring words would go a long way in my opinion.

Maurice

[frans]

My dear Trev,

These guys are so right, surley your CDU is also not working as it should. We paid for this software. I find some people on this board are a bid afraid to speak there mind.
Enrico is a very nice guy. I met him in Delft and on an other Sim meeting some years ago. But if our stuff is not working properly why should the pro stuff be working fine????
I wrote Enrico on the subject but.... no answer yet.
Come on guys,write to PM and let them know what you think.

Frans Spruit EHAM

[Bob Reed]

Hi guys. It is as I stated before. The Pro software IS the software we are using. The people using it do not care about the latest air arc or whatever it is called. They are teaching procedures and as long as there is data there that is all they need.... So they are still using the old stable software. Enrico's trip out this time might actually help us as he may be installing the latest software on one of the Pro setups which means he will have to fix the problems while he is there. This means updated software for us. Keep your fingers crossed.

[ryanf]

The last contact I had with Enrico was about three weeks ago when I reported some problems.

He said he was on vacation but would look into it on return. Don't know how long he is on vacation for so that was why I was wondering if anyone else had heard from him.

I am using a released build for the PM Airbus FCU and it has some new bugs i.e. stuff that worked before does not any longer....

PM support (nor support for any commercial software [which is what this is]) should not rely on one person. That is unfair for both the paid customers and the person that has to support the software.


/Ryan.