ACE 737 -YOKE - WARNING : TRIM DEFECTIVE SWITCH

[PH737]

Over 4 billion posts?!?

You need to get out more!

I will think about it.

Thank you for your advice.

[Sean Nixon]

Take a look at Marks post count.

[markfire]

Over 4 billion posts?!?

You need to get out more!

Building a 737 sim in my garage, no time to get out!! : )

[markfire]

Am I a billionaire now, any prizes available? Lol

[markfire]

Update

I have spoken to Ali at ACE and he is sending me a replacement trim switch. He is aware of your issues and will be in contact.

Regards

Mark

[PH737]

Update

I have spoken to Ali at ACE and he is sending me a replacement trim switch. He is aware of your issues and will be in contact.

Regards

Mark

.MM.MM.MM.MM.MM

[PH737]

Update

I have spoken to Ali at ACE and he is sending me a replacement trim switch. He is aware of your issues and will be in contact.

Regards

Mark

Thank you very much for your message Mark.
Very nice of you to keep me posted.
Ali sent me and aviatio megastore a email with the shipment document attached.
It was 10 days ago. I still have not received any call from aviaiton megastore to let me know they recieved the switch. Hope it will arrive soon.

Don't know if you experiecend that but since few days, when I pull or push forward/backward on the control column, I feel like a notch, it is not smooth anymore as it used to be by now. Actually, pushing or pulling is soft but as soon as I apply the opposite movement (first pulling for take off then pushing forward to adjust), I feel a notch in the yoke, as if something was preventing him to come back smoothly. In cas you would have an idea about it, thanks very much to let me know .

Best Regards

[markfire]

Update!

Spoke to Ali last week and he's waiting for stock and will sent out when received

[AV8bMAF]

I too have been having problems with communication from Ali, I ordered a yoke from him 6 weeks ago, I already have 2 of his yokes bought through a third party company one of them is now tired after 2 years so I needed a replacement) I paid my money (Its a lot of money) and I expected an update when I hadn't heard or received anything after 2 weeks. So I started to send him emails, no reply, so my emails become a little more frustrated which finally prompted a quite defensive reply saying i was in a long list of people waiting and that I would receive the Yoke by the end of November.

So 3 days before the end of Novemebr I send him an email asking if it had been sent, guess what - i received no update, so I sent 2 further emails - still nothing, in final frustration on the 1st December I sent an email saying that if I did not receive some kind of response I would put in a complaint to PAYPAL, I left it 24 hours and received no correspondence at all.

So in final desperation I contacted PAYPAL who protect buyers from exactly this kind of seller treatment, they froze his paypal account whilst the complaint was sorted out. Guess what happened then - I received a very hostile email from ALI saying that I was next in the cue and that he was not going to send out anything unless I removed the complaint. I asked him why he had not responded to my emails and his exact words were: "Yes and I told you its under process and will be shipped by the end
of November." It was the 2nd December at this point, 10 days of emails had been ignored and the tone of his email was far from being "Sorry about the delay, but I will send out the yoke within the next few days".

This story is still ongoing however the points are:

1) PAYPAL will protect buyers, you can freeze anybodies business account if they completely ignore you for more than 10 days that is usually enough to prompt a response.

2) Yes I am mindful that these are small businesses but this makes it MORE important not LESS that they keep customers up to date with what is happening, as Mark points out in a previous post, communication is the key thing here we dont expect next day delivery and I think most of us are pretty reasonable but hostility is NOT acceptable in any form.

3) I think anybody buying cockpit parts realizes it is an industry ran mainly by men in sheds, but they must remember that the money charged by these small companies for their products is very much at commercial levels, i paid $1700 dollars for ALI's yoke, so at the very least I expect communication and to be kept in the loop not continually chase him.

4) Finally this industry will remain Men in Sheds if suppliers continue to feel it OK to treat customers like they are doing them a favor rather than the other way around or at least see it as mutually beneficial.

[Matt Olieman]

I believe building yokes is not a full time job for Ali, as much as he probably would like. He's a bit slow in responding but always comes through.

Matt Olieman