Airbus enhances customer service with “Customised Spares Logistics” and “Custom

During the 2nd Airbus Transport Logistics Conference in Hamburg, Germany, Airbus today announced major upgrades to its customer services activities in the field of spare parts by introducing a "Customised Spares Logistics" service and by expanding its Customised Lead Time (CLT) programme to CLT EXTENDED RANGE.

"Customised Spares Logistics" (CSL) service will provide Airbus customers with the option to have their spares orders handled with full ownership and responsibility for the entire supply chain and their transport means by Airbus. CSL will be available with immediate effect.

The main benefits for customers include the reduction of internal administration efforts for tracking and tracing shipments, the application of competitive Airbus freight rates transferred to customers, and as well as guaranteed timely deliveries. CSL services cover shipments from Airbus Spares Support facilities as well as from international vendors (drop shipments). Customised transport procedures are also available for repair, loan and lease services from Airbus. Airbus Spares Support and Services supports more than 200 customers with an average of more than 200,000 orders per year.

Already since 1997, the initial "Customised Lead Time" (CLT) programme allowed customers to receive spare parts from Airbus on their own specified lead times, reducing inventory costs while guaranteeing spare parts availability through regional Airbus stores.

CLT EXTENDED RANGE, which is immediately available, now widens this popular concept to a significantly extended range of part numbers, that are covered by this service, allowing customers to capitalize on savings for a much wider range of Airbus proprietary spare parts. The CLT EXTENDED RANGE programme comes at no extra costs and without any contractual obligation or requirements to Airbus customers. Feedback from operators of Airbus aircraft has shown that the CLT concept is a very suitable approach for increasing customer satisfaction.

With an annual turnover of euros 19.4 billion in 2002, Airbus is a global company with design and manufacturing facilities in France, Germany, the UK and Spain, as well as subsidiaries in the U.S., China and Japan. Headquartered in Toulouse, France, Airbus is an EADS joint Company with BAE SYSTEMS.

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