New Navdata

[NicD]

I agree - this is not really about the Navadata, although I acknowledge that seems to be the root of recent CDU troubles. I'm also not keen to try new builds and not desparate for new navdata, but like Maurice, I had to go with the new builds and data because of the problems I was having. So it's not about being up-to-date with the latest, its just about having a CDU that works reasonably well (which it does not at the moment).

I've spent many years in the IT game and have run support and help-desks for large organisations - so I say these things both as a paying customer and someone who's been in PMs type of position. The key here is COMMUNICATION. Bugs, builds, fixes etc. are a fact of life that we need to accept and work with, however the most critical thing for the supplier to do is communicate with users, and that is not what is happening properly in this case. Users would be far more content and willing to deal with bugs long term if they were kept informed of known issues and updated with progress on fixing them. Users would be more willing to give constructive feedback and work on beta-builds too.

Having a comprehensive forum where all users and PM staff interact is just plain common sense. In my experience a well organised web FAQ/forum can reduce individual support requests by up to 70% (been there, done that). So it benefits users and PM staff.

I'm not sure that a survey is the answer - but it could be if we get nowhere in the short-term. At this point it would be good if we could just discuss our concerns and ideas openly with PM staff. I don't think any of us want to bash PM - I certainly don't. We need PM to continue, to grow, and to provide reasonable ongoing support ... I'm sure the many users who appreciate the software would actively support that.

[whoispankaj]

Yes the key point is communication..

[Jackpilot]

I agree with the idea that the conversion to new data may be one source of problems..See....I am using the old Nav data, before the conversion to Navigraph, and I get the same problems...but I am using the new builds for CDU and GC which probably try to accomodate the new Navdata format....back to trouble!! big mess

HEY GUYS IF SOMEONE HAS A WINNING BULLETPROOF COMBO: ie A NAV DATA CYCLE AND XXX BUILDS THAT WORK TOGETHER IN A STABLE MANNER WITH NO PROBS...PLEASE PLEASE POST HERE THE APPROPRIATE DETAILS SO THAT WE CAN RETURN TO OUR COCKPITS AND ENJOY FLYING WHILE WAITING FOR PM TO SORT THINGS OUT.

WHAT ABOUT THAT...??

[michelmvd]

Try to come back to topic.

Did tests with the new testnavdata on the PM site (0704), but no improvement at all.
All known and reported problems are remaining and now, even the SID's aren't drawn correctly anymore.

Have reported back to Enrico. It's just no fun anymore to fly. It looks we are a long way from home.

B. rgds
Michel

[PeterH]

Hello mauriceb. Please do not misunderstand what .... If I was having the trouble you folks are I would be very upset that I could not fly as I want to!!! So I am not offended and I encourage you to continue to let PM know how you feel.

Hi Bob,

since you are quite happy with your setup and obviously not having the problems the rest of this PM community has, would you mind to let us have the details of your setup version / built No.s?? PLEEEASE

This would probably make at least a few people happier for the tim being.

Thanks a lot in advance.

Best regards

Peter

[Jackpilot]

That's exactly what I asked .....

Hello..earth calling!!!!