Flight Facsimile problems? - Help

[jongas]

Hi,

I placed an order with Flight Facsimile back on 2nd December (http://sites.google.com/site/flightfacsimile/home/parts)

When I had not heard any news on shipping of my order I decided to email Dave early January.

He told me that they had been busy installing a full simulator over the Christmas period and that customers orders had to wait. I was told my order was hopefully to be shipped during the week of 17th Jan.

Having still not heard or recieved anything - I have sent 5-6 emails with no reply.

Just wondered if anyone has had any contact from them in the last few weeks, I have tried to follow up via paypal but because it is outside of 45 days there is limited options for me here.

I did not mind waiting however the lack of contact and extended delay makes me understandibily nervous!

Many Thanks

Jon

[matta757]

i inquired last week on some of their products and also have yet to hear anything back. I can totally understand your frustration and nerves about your situation, I wish I had some more helpful information. Best of luck in resolving any issue.

Matt

[Geremy Britton]

From my experience Dave isn't the best on communication. He is a very busy man quite understandably and he has some excellent products, however shouldn't customers paying orders come before anything else if that's what's been said.

Just my opinion.

I'm sure you'll get everything you need in the end Jon.

[andarlite]

I placed an order with them last September. After a couple of months and not receiving my order yet I e-mailed them. Got a reply back apologizing and they gave me a $30 credit for my patience. I use that to order some more items, then in December i received my order from them. Unfortunately on one of the items they sent the wrong part. Sent them an e-mail and they told me to keep that extra item and they would send me my part immediately. At the end of January, e-mailed them again that I was still waiting for my part. A few weeks later got an e-mail that they would be popping it in the mail and currently still waiting.

Their customer service is fantastic, but the communciation could be improved on. Overall I am still satisfied with them. I have dealt with worst vendors .... hopefully they are just going through growing pains.

Regards,
Henry

[jongas]

Yeah I hope to hear from them soon - I have sent another email or 2.

I had ordered some of the display frames and landing gear light switches - they are the cheapest for these and the quality looks great, so my build is kinda in limbo at the moment until these arrive as once the overhead is finished I don't plan on taking it out again to fit more switches - I am sick of the soldering iron as it is !!!!

Fingers still crossed,

Jon

[jongas]

Still no news from Dave at Flight Facsimile,

As anyone else heard from them in recent weeks?

Any suggestions??? - its been way too long now with no contact,

Jon

[andarlite]

Nope, haven't heard from them for about a month.

Still waiting on one more part from my original order from last September.


Regards,
Henry

[ATausN]

Same Problem!
Last contact in January. (alibi? answer with cockpit project in australia)
Since then no reply (6 Mails)!
No Reaction of my money back request.

Bang goes the money?!

I would dis advise to make orders or send money at the moment.

Alex

[ChrisKLAS]

Same here. Ordered some NG window handles back in late November, inquired in early January and was told about the "sim project" and Dave offered to include some window stickers in my order to make up for the delay. No reply since to at least 5 e-mails regarding status. Like most, I'm beyond 45 days so Paypal is of no help with a resolution. Hope the $$ isn't gone forever and Flight Facsimile gets its act together.

[jongas]

Ok, so this is looking quite serious now

In such a tightly knitted group of enthusiasts it does not take much to make or break a reputation.

If anyone gets any news please let us all know on this thread.

I know Dave is a member here and MC has posted news articles on the homepage for them in the past - I wonder if Matt has any contact details or indeed has heard from them?

Looking at Dave's profile he was last online on 28th Feb - well after many of my emails!

Fingers crossed this all sorts itself out leaving everyone very happy!

Jon