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  1. #1
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    Service request !

    Hello Engravity TEAM !

    I tried to reach you by mail without success.
    Hope you can help me here:

    I have a problem with my FMS. The USB connector is broken from the platine.
    Everything like the "Engravity Test" works fine, but the connection to the PC is not possible. Can you try to repair it?



    Thanks for any help.
    Jan
    Visit my project on Facebook and become a fan www.facebook.de/homecockpit

  2. #2
    2000+ Poster - Never Leaves the Sim Michael Carter's Avatar
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    That's an easy and cheap fix Jan. Just get another USB jack and remove and replace with a soldering iron.

    It would be faster than sending it back for repair work and having to wait to get your sim up and running again. Especially this close to Christmas.
    Boeing Skunk Works
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    We don't need no stinkin' ETOPS!



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  3. #3
    500+ This must be a daytime job ian@737ng.co.uk's Avatar
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    Engravity Repair

    hi jan.....
    same thing happened to me last year and in all fairness, the guys at engravity were excellent. got me up and running again in no time at all. great service.
    don't know i would be brave enough to work on something so expensive.
    good luck captain.... regards ... ian
    Mr. Ian. P. Sissons is hereby recognised as an Honorary Flight Sim Captain following his passing in February 2016. This is in recognition for his commitment to Flight Simulation.

    www.mycockpit.org Featured Builder August 2008 www.737ng.co.uk
    FS9/PROSIM737/CPFLIGHT/Lots of BU0836X's and a Beer Fridge

  4. #4
    500+ This must be a daytime job
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    Hi Jan,

    When did you mail us ? There is nothing in my support box from you and robert usually forwards support mail to me the same day.

    drop me a mail on support@

    From there i will start the correct procedure for a return. This can be repaired.
    Please do NOT try to repair it yourself. The usb connector is a smd component and not a through hole component. As such a bit harder to be soldered.

    Stef
    www.boeing737ng.com
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  5. #5
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    Ok, thanks for the answer!
    Will mail you the informations you asked for and will send the cdu after the holidays. Great Support - Thanks!

    Jan
    Visit my project on Facebook and become a fan www.facebook.de/homecockpit

  6. #6
    New Member mermoz-one's Avatar
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    Thumbs up problem cdu

    hello
    I had the same problem and return to a repair
    repair and receives the following week
    I think a default constructor
    cordialy jack

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