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  1. #1
    500+ This must be a daytime job 737NUT's Avatar
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    Need some help/vendor help

    I placed an order with opencockpits on the 8th. Added another item on the 9th. I have sent 6 e-mails between the 9th and today asking for verfication of the order and status updates. I have gotten ZERO resonse from them!! All the site shows is the order in processing. It was paid via paypal. I'm getting nervous and pissed all in one.
    Ideas how to handle?
    Rob

  2. #2
    75+ Posting Member
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    Hi Rob
    This is very unusual for OpenCockpits.
    I've purchased a number of things from them and never had anything like what to are seeing.
    Their service has been first class and I've even had deliveries to Australia within 7 days of ordering.
    I wonder if they have been trying to contact you by email and it's bouncing back???
    Hope you hear something soon.
    cheers
    Paul

  3. #3
    500+ This must be a daytime job 737NUT's Avatar
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    Quote Originally Posted by paulj View Post
    Hi Rob
    This is very unusual for OpenCockpits.
    I've purchased a number of things from them and never had anything like what to are seeing.
    Their service has been first class and I've even had deliveries to Australia within 7 days of ordering.
    I wonder if they have been trying to contact you by email and it's bouncing back???
    Hope you hear something soon.
    cheers
    Paul

    I'm with you Paul. I have order many times from them with great service. Hence the reason for my concern.

  4. #4
    500+ This must be a daytime job 737NUT's Avatar
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    Update: Finally getting communication with OC thru my yahoo mail account. Now they are being picky on the order. I initially placed my order late in the evening, the next day i e-mailed them saying i wanted to add onto the order. I then sent them an e-mail asking how do i need to make the add-on order online w/o incurring additional shipping charges which are automatically added. Since i got no response, i paypal'd thier account the correct amount, AND put a note in the comment field saying what it was for and the prior order number for reference. They STILL want to place another order online. I said refund my 39euros and i will. Now it is turned into a BIG debate match!! I don't understand why they are making this so difficult.

  5. #5
    2000+ Poster - Never Leaves the Sim Michael Carter's Avatar
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    It's getting to the point where I'm scared to transact FS buys on the internet. The rash of customer complaints with various suppliers has me trusting only those from e-Bay who have a feedback reputation to uphold.

    Too bad the vendors don't have a feedback section on the site. I'd like to read some of those comments.
    Boeing Skunk Works
    Remember...140, 250, and REALLY FAST!

    We don't need no stinkin' ETOPS!



    Powered by FS9 & BOEING

  6. #6
    150+ Forum Groupie pdpo's Avatar
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    I have ordered many times from opencockpits and I was very satisfied. Some days later it was deliverd without hickups. One they send me the wrong item. I told it to them. They asked me
    what was wrong... they send the correct thing and they did not want me even to send back the wrong item.

    Greetz Peter

  7. #7
    Executive Vice President, MyCockpit


    Matt Olieman's Avatar
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    I haven't had any problems with them either. Wonder what's going on?

  8. #8
    MyCockpit Support Staff dodiano's Avatar
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    Airbus

    It might be a common evil amongst Cockpit parts Suppliers... Very simple they are making money these days and they are no longer focusing in the costumer as they should! So these things tend to happen!

    Regards,

  9. #9
    500+ This must be a daytime job JBaymore's Avatar
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    Quote Originally Posted by dodiano View Post
    Very simple they are making money these days and they are no longer focusing in the costumer as they should!
    I'm thinking that it might actually be exactly the OPPOSITE going on. That pit hardware / software suppliers are maybe discovering that selling high development cost, limited sales potential niche market items has proven that it is VERY difficult to provide the kind of customer service that is EXPECTED from consumer's experiences with mainstream mass market items.

    They might tend to "nickle and dime" people to death because those nickels and dimes have actually turned out to BE important in the cash flow picture. And when they find the the old adage, "Time is money." is far more true than they want to admit.....and the "time" part is becoming all consuming.

    When a "hobby love" turns into a "business venture"...... there are often many "shocking reality lessons".


    best,

    ...................john

  10. #10
    Executive Vice President, MyCockpit


    Matt Olieman's Avatar
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    Good point John. It's amazing how this hobby has grown. It is unfortunate there is not enough vendors to meet the demand......

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