Quality improvements please
This is ment for the vendors around the globe.
Some vendors make products of great quality and some vendors just charge you for crap. Sometime I just think that lots of people just are interested in grabbing your cash for a low-quality product. Pictures look good, but functionality is poor. I am a kind of man that easy pay more to get what I think is a better product. But higher price is better is not always the truth in this business!
This is really a big issue for us builders. We pour out money all over the world for products that we can not test before it is in the mail.
Just an example here: I have a column neck that has a ball-bearing. Sounds nice doesnt it? But how can someone be such stupid that they use a threaded rod for shaft? and only one ball bearing? It is pointless if there is not two bearings anyway. You dont have a chance to get it straight on the bearing with the threaded rod. ( A threaded rod is 100% useless as an axle). The splines where the yoke is to be attached is not attached straight on the threaded rod either. So the yoke will have a strange movement when you turn on it. The fibreglass neck is not round at the column end. It is oval!!!! So I have to use duck-tape in strategic places to make it round. And then slip it into the column. The spline that the yoke should attach to is probably some crap cut from a cars driveshaft. It is not a new item, but a well used one. It has scars on the splines and is corroded, and it is **** to get the yoke to fit. The chain does not have a good match to the chain-wheel. Slips off easily.
Also the lack of support from some vendors are a quality issue. Doesnt matter how good your product are if you cant answer an e-mail when your customer has a question.
I had a product that arrived with a function failure. 2 months of e-mailing before I could ship the product back for repair. the manufacturer obviously did not have a customer list. He did not know who I was and asked about my product was new or used. And even then I am not a customer of priority. 3 months later, a replacement part is still not in place.
I am not sure if I should laugh or cry. (The truth is that I am really pissed off. My patience is to come to an end). So be warned fellow builders. Choose your vendors carefully.
And vendors: I really want to see some improvements in the future. After spent 35000 usd on my project with all bits and pieces, and still lots of work to do. you can be very sure that the vendors with poor quality will get known for that. If you make a bad product for the money you charge, you dont want to have me as a customer!!!
So if someone with good computer-tech skills want to make a web-site where we builders/users can rate vendors and their products with our comments, it would be much welcome. It is necessary I think. To much overprised products regarding quality in this business.
Just had to get this out. It has annoyed me for a long time now.
Thanks god that my main supplier is a serious company. Thank you for your support PC:)